We've been left homeless for son's first Christmas after an IT glitch left us without house
A FAMILY are being left homeless at Christmas after a IT bungle led to their house-buying chain collapsing.
Katrina Crowson has been left devestated that her one-year-old son will be homeless for his first Christmas after a cyber security breach at Premier Property Lawyers delayed their purchase of a house in Newark, Notts.
The mum, her toddler and her husband will not have a home from Monday and were set to complete the purchase on November 12, but were told on Tuesday that the sellers above them in the chain had pulled out due to the wait.
The family had already put in their notice for their current rental property because they believed that they would be moving into their new home.
Ms Crowson, 38, claims that they have still not received their deposit back and have no relatives or friends that they could stay with, and it is “too short notice” to rent somewhere else.
Speaking to Nottinghamshire Live the social worker said: “We’re basically going to have nowhere to go – we have nothing,
“As it stands we have no money so we are really in a bad situation. Okay we might find a hostel or a night shelter but it’s not a place for a child to spend their first conscious Christmas.
“Me and my son can apply for shelter through Women's Aid but my husband's not going to be allowed there – he will be sleeping in the car.
"What they did was break up our family, so close to Christmas. It should be a special time, our son is one-year-old, last year he was a baby but this year round he understands Christmas trees and all of that.
"Dreams and plans of owning our own home have been taken away from us through no fault of our own."
The family are just one of hundreds of people who have been suffering because of the delays in their transactions across the country.
Katrina added: “There’s lots of people being left in total devastation just before Christmas.
“The company doesn’t take responsibility and neither do the companies who endorse them. There has not been a peep from PPL for over two weeks now.
"They don't care. They're dealing with people purchasing a house – one of the biggest things you can do in life – and they didn't even give us advice."
She also said that she felt as if she was being “strung along” by the letting agents, William H Brown.
William H Brown claimed that they were offering advice to Ms Crowson and “urgently” finding alternative accommodation for the family.
A spokesman said: “We’re very sympathetic to Ms Crowson, her family and all those affected by the IT outage at Premier Property Lawyers.
“Our William H Brown team is in regular contact with Ms Crowson to provide any assistance in finding a solution.
“This includes offering advice on her current tenancy, not with William H Brown, and urgently finding alternative accommodation.
Leicestershire Police said it was "working to establish the circumstances surrounding the incident".
A statement from Premier Property Lawyers added: “We are pleased to report that the majority of our conveyancing colleagues are back up and running on core systems, and actively working on cases.
“Our team, supported by external experts, has been working non-stop for the past two weeks to get our systems safely back up and running and to ensure we prioritise the most urgent cases, enabling clients to move.
“Over the coming days we will be reviewing next steps on cases and contacting all clients, on a prioritised basis, with more detailed updates as we move their cases forward towards exchange and completion.
“We very much regret any uncertainty and disruption that our clients and others have experienced over the past couple of weeks and now look forward to restoring confidence in our services as we progress their home-moves through to completion.”
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