Lifelong vegetarian, 19, left feeling sick 'for days' after biting McDonald's chicken burger she was given by mistake

A VEGETARIAN teen said she was left feeling sick "for days" after biting into a McDonald's chicken burger she had been given by mistake.

Clancy Bogue, 19, a student at the University of the West of England, had ordered a Vegetable Deluxe burger – but was handed a Chicken Mayo burger by a trainee member of staff.

Clancy said she felt "really distressed" when she realised she'd been given a meat burger and felt nauseous for days afterwards.

She said: "I ordered my vegetable deluxe meal and took it upstairs to eat.

"I took a bite and it didn't seem right. I took a look at it and the inside of the burger was white.

"I realised then it was chicken and felt really distressed. I had a horrible feeling in my tummy and was almost gagging. I felt like being sick."

"I went downstairs and said I wanted to speak to the manager," she added.

"He offered me a refund and a new burger. I didn't want one and asked how to make a proper complaint."

She added: "It was horrible. It's thrown me off my eating pattern.

"I have been feeling quite nauseous. They should have things in place to stop this from happening. I don't want to eat at any restaurant like that again."

McDonald's apologised for the incident that happened in Bristol's Cabot Circus on January 13.


In an email to Clancy, the restaurant's business manager admitted the mix-up was "extremely disappointing".

The email read: "I have looked in this issue myself and it appears it was a trainee's error when finishing the product in the kitchen not being focused on the item at hand.

"Despite all the procedures in place, such as using a different colour box and different colour paper tray liner, the employee failed to fulfil this task to the standard we expect.

"I have personally retrained the employee in question and further communicated the importance of adhering to the polices in place to avoid this happening again to all employees through our internal channels.

"I apologise for the poor resolution from my shift manager's side."

A spokeswoman for McDonald's added: "We'd like to apologise to this customer for this mistake.

"We understand and appreciate that it is not acceptable to serve meat when our vegetarian product has been ordered.

"We would like to reassure her that we have a number of measures in place to avoid inaccurate orders and have reminded our crew members about these.

"If the customer would like to further discuss her concerns then we recommend she gets in touch with our Customer Services Team."

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